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Mountain Gardener with Ken Lain

Gardening season is year-round with Watters Garden Center's Ken Lain. The Mountain Gardener shares his secrets on how to have the most beautiful, blooming Prescott landscape.

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Mountain Gardener with Ken Lain

A True Story of Why Customer Service Failed at Verizon

November 25, 2025 • Watters Garden Center - Ken Lain

In this episode, Ken Lain, the Mountain Gardener, shares a true story of why customer service failed at Verizon. He explains why his own business takes a very different approach, and how that choice has become a surprising competitive edge. It’s a candid, unfiltered look at what’s breaking and what still works when it comes to caring for people.

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